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As a small business, we want to be transparent and let you know that we charge for delivery and returns rather than adding these costs to our prices. Our delivery charges do not make money. Wherever possible we limit our use of extra materials and avoid the use of plastic, but occasionally there is no practical alternative.
For the UK, shipping is charged at £5.99. We use Parcel Force and it normally takes 1-3 days to reach you.
For most EU countries there is a £20 / €23.95 shipping charge. We ship using DHL utilising the IOSS Scheme.
Since the 1st of July 2021, the value added tax (VAT) exemption for the importation of goods not exceeding EUR 22 has been removed. As a result, all goods imported to the EU are subject to VAT.
The Import One-Stop Shop (IOSS) was created to facilitate and simplify the declaration and payment of VAT for goods sold from a distance by sellers from either the EU or from a non-EU country or territory. Furthermore, VAT payment is applicable only to purchases made by a buyer within the EU and for goods valued at less than EUR 150.
We are therefore able to collect VAT at the correct rate for your territory at the point of sale as long as your order is below €150. This means that you as the customer we will not receive any any unexpected customs clearance or service charges.
Full details can be found here: https://ec.europa.eu/taxation_customs/ioss_en
If you can't find your country listed at the checkout/shipping option, please email us at firstname.lastname@example.org